Terms And Conditions

ALPHA MARINE PRO

ARTICLE 1 – GENERAL AND VALIDITY

These terms and conditions apply to, and form an integral part of, all offers, orders and agreements of ALPHA MARINE PRO, hereinafter “the Seller”, with third parties, hereinafter “the Customer”. Deviation from these terms and conditions is only possible by express written agreement. These terms and conditions take precedence over the Customer’s own terms and conditions, if any. If one or more provisions of these General Terms and Conditions should be declared null and void or become unenforceable due to a change in the law or for any other reason, the legality, validity and enforceability of the remaining provisions shall not be affected.

ARTICLE 2 – OFFERS AND ORDERS

Offers are non-binding until written acceptance by the Customer, unless revoked in writing by the Seller. The period of validity of offers is 30 calendar days. After this period, the terms and conditions may be amended. Quotations are always made under the express reservation of price changes due to, among other things, more expensive raw material prices.
Every offer is based on the assumption that the Seller can perform the contract under normal and regular working hours. All images, drawings, calculations, price lists, leaflets, and other data provided with an offer are given as accurately as possible, but shall only be binding if expressly confirmed in writing by the Seller. If the Seller includes materials to be delivered in its offer, the Seller shall rely on data provided by the manufacturer or supplier regarding those materials. The Seller shall not be liable for any damage resulting from such properties.
The Seller may assume the functional suitability of materials and constructions provided or prescribed by the Customer. Transmission of offers or price lists does not oblige the Seller to deliver or accept an order. Information and advice from the Seller are of a general nature and without obligation, unless otherwise agreed. All intellectual property rights on documents, drawings, models, software, and working methods remain the property of the Seller and may not be copied or made available to third parties. The Seller reserves the right to refuse orders without giving reasons. The Customer is responsible for providing correct quantities and measurements. The Seller cannot be held liable for errors made by the Customer.

ARTICLE 3 – PRICES

Travel and relocation costs are invoiced at the applicable hourly rate and relocation costs at cost price. Other work and services are invoiced according to the purchase order unless otherwise agreed. Agreed prices may be increased due to government regulations or other binding measures, without giving the Customer the right to terminate the agreement.
Verbal changes or additional work requested by the Customer shall be charged on a cost-plus basis. Additional work may be proven by any legal means. Security measures not known at the time of contract conclusion are not included in the price and must be communicated timely by the Customer. All prices, even fixed prices, are subject to revision due to external factors such as changes in wages, social contributions, raw material costs, or transport prices.

ARTICLE 4 – DELIVERY AND PLACEMENT TERMS

Delivery and installation dates given by the Seller are indicative. If delivery or placement cannot take place due to the Customer’s actions, the Seller may unilaterally reschedule according to its own planning. Late delivery or placement shall not entitle the Customer to compensation or dissolution of the agreement.

ARTICLE 5 – INVOICING AND PAYMENT

Invoices are payable in cash and without discount within 30 days of the invoice date.
If unpaid within this term, the Customer shall owe interest of 1% per month and liquidated damages of 10% of the outstanding balance (minimum €40), without prejudice to further compensation.
In the event of late payment, the Seller may suspend performance without liability.
The Seller may at any time request guarantees of solvency from the Customer.
Complaints about invoices must be submitted in writing within 10 calendar days of the invoice date, otherwise the invoice shall be deemed accepted.

ARTICLE 6 – RETENTION OF TITLE

Delivered goods remain the property of the Seller until full payment, including any interest, damages, and costs. If the Customer fails to pay or if non-payment is feared, the Seller may retrieve goods without notice or judicial intervention. The Customer authorizes the Seller to enter the premises for this purpose. Risk of loss or damage passes to the Customer at shipment.

ARTICLE 7 – ACCEPTANCE

Upon payment of the invoice, the Customer definitively accepts the goods and services.
In the case of installations, acceptance is deemed to have occurred upon use.

ARTICLE 8 – COMPLAINTS

The Customer must thoroughly inspect the goods and services within 7 calendar days after delivery or performance. Complaints must be submitted in writing within 10 calendar days of discovery. Visible defects must be reported immediately upon delivery. Hidden defects must be reported within 7 calendar days of discovery and within a maximum of 6 months after delivery. The Seller reserves the right to perform repairs or replacements itself.
No guarantees are given on repairs.

ARTICLE 9 – EARLY TERMINATION OF THE AGREEMENT

If the Customer cancels or prevents execution, they must compensate the Seller for all resulting damages and costs. In case of cancellation or refusal, a cancellation fee of 30% applies, plus any transport and personnel costs.

ARTICLE 10 – LIABILITY

The Seller is only liable for direct damage covered by its insurance.
Liability shall never exceed the invoice value of the affected part of the contract.
The Seller is not liable for indirect or consequential damages, including loss of profit or third-party claims. The Seller is not liable for manufacturing defects in materials supplied by third parties. The Customer indemnifies the Seller from third-party claims where the Seller is not liable. All damages arising from non-compliance with environmental legislation shall be borne by the Customer.

ARTICLE 11 – RIGHT OF WITHDRAWAL FOR CONSUMERS

Only for contracts concluded remotely with private individuals (consumers) does the 14-day right of withdrawal apply, as provided by the Code of Economic Law.
This right cannot be exercised for custom-made or sealed products once opened.

ARTICLE 12 – FORCE MAJEURE

In cases of force majeure, performance is suspended without the Customer being entitled to compensation or termination.
In the event of permanent force majeure, the Customer shall pay for delivered goods proportionally. Force majeure includes, but is not limited to: war, riots, government measures, pandemics, fire, strikes, transport issues, supplier failures, or other unforeseeable circumstances.

ARTICLE 13 – WARRANTY

We offer a 5-year warranty on workmanship and materials, subject to normal wear and tear and provided that boats are maintained using our recommended “Hull Cleaner” and “GelCoat Speed Protector.”
No warranty is given on the underlying surface.

ARTICLE 14 – DISPUTES

All agreements are governed by Dutch law.

ARTICLE 15 – RETURN AND REFUND POLICY

Eligibility for Returns
Only items purchased directly from Alpha Marine Pro or through its official webshop are eligible for return. Products must be unused, in the same condition as received, and in the original packaging.
Return Period
Customers have 14 calendar days from the date of receipt to request a return, in accordance with Article 11 (Right of Withdrawal). After this period, returns may be refused or only partially refunded.
Non-Returnable Items
The following items are not eligible for return or refund:
- Custom-made or personalized products;
- Products that have been installed, altered, or used;
- Products not returned in their original condition or missing parts for reasons not due to our error;
- Sealed goods that are unsuitable for return once opened.
Return Procedure
To initiate a return, contact info@AlphaMarinePro.com with your order number and reason for return. Once approved, you will receive detailed return instructions. The Customer bears return shipping costs unless the product is defective or incorrect.
Refunds
After inspection of the returned goods, Alpha Marine Pro will confirm approval or rejection of the refund.
- Approved refunds will be processed within 14 days, using the original payment method unless otherwise agreed.
- Shipping and handling fees are non-refundable.
Damaged or Defective Products
If a product arrives damaged or defective, please report it within 7 days of delivery. Alpha Marine Pro will, at its discretion, repair, replace, or refund the item at no additional cost.

Need help?
Contact us at info@AlphaMarinePro.com